1. Download a claim form

Everyday Wellness Claim Form Download

Personal Accident claim forms are available upon request. Please contact us at enquiries@hsfhealthplan.com.mt. Alternatively, you can call us on +356 2778 0685 where a member of our claims team will be happy to assist with your query.

2. Fill in form and provide receipt(s)

In order to support our policyholders during the current Coronavirus situation, we will be accepting scanned copies or good quality pictures of receipts with a completed claims form (which can be downloaded below) and submitted to enquiries@hsfhealthplan.com.mt. Alternatively, return the form to the following address: Avenue 77 Business Centre, Level 2, Office 237, Triq in-Negozju, Zone 3, Central Business District, Birkirkara, CBD 3010, Malta

The form is designed to be completed in Adobe Reader. You may need to install Adobe Reader on your computer. This is a free software.
Adobe Reader
Adobe Reader download button

You can also open the form in the following browsers:

Internet Explorer
Just follow these steps:
1. Download the relevant editable claim form.
2. Fill in the details of your claim on the form.
3. Save the form.
4. Scan any receipts either with a scanner or use your mobile phone to take a good quality picture of the receipts.
5. Email enquiries@hsfhealthplan.com.mt with a short message attaching any scanned or photographed receipts and the saved form.

3. Payment of your claim – check MyPolicy

When a claim has been approved, you will receive an email notifying you to check your MyPolicy account. In your MyPolicy Mailbox, there will be a letter confirming payment. If you do not have a MyPolicy account, please visit MyPolicy to register. More information about MyPolicy is below.


Have you visited your MyPolicy page yet ? Through MyPolicy you can check your benefit balances, be notified when a claim is approved, download a claim form, and check your scheme details.